Terms and conditions

Atelier Lune delivers within Sweden and export to most of the other countries within EU.

General

These Terms and Conditions shall apply to all sales through Atelier Lune and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these conditions shall be binding upon Atelier Lune, unless approved in writing by an authorized representative of Atelier Lune. We reserve ourselves for any printing and printing errors.

Payment and prices

Payment is made via Payson secure payment service. To reach Payson’s Terms and Conditions, click the “PAYSON” button below.Payson logo

There is no additional charge for payment. When the order is made, the customer receives an email with a confirmation and a payment request. When the payment is registered with Atelier Lune, the item is shipped to the customer. All prices are in Euro and inludes VAT (25%). Our prices can be changed by circumstances beyond our control, such as significantly changing commodity prices, currency fluctuations or amended VAT.

Delivery

Products are sent as letters or postal packages. The delivery time will be stated in the confirmation that Atelier Lune send connected to each individual order. The normal delivery time is 1-2 weeks. The delivery time may be longer in connection to Atelier Lune vacation period. In case Atelier Lune has reason to question buyer’s solvency or ability to pay for delivered products, Atelier Lune has no obligation to perform the delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by Atelier Lune. We reserve ourselves for the occurrence of an item that expires on our stock and can not be delivered.

Unclaimed packages

When the order is delivered to the local pick-up point/post office the delivery will be held there for you for some time. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Return Policy

Atelier Lune return period is 14 days. In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the product/-s, or a significant part of the purchase. Atelier Lune shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. You are oblige to pay for the return delivery of the product. Atelier Lune will pay to send replacement products (in case of that the product is faulty or damaged upon delivery to buyer).

When returning a product/service:

You are obliged to keep the product/service in the same condition as when delivered.

You must not have used the product/service, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

Warranties

The common procedure for a warranty claim is that a new product is shipped in exchange. If no fault is found on the goods on return, return shipping will be charged to the buyer.

Privacy Policy

When ordering a product you will be asked to fill in your personal information. Upon purchase you agree to this information is stored in accordance with Atelier Lune’s privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Atelier Lune have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.

Force Majeure

Atelier Lune is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations. Also read at EU’s website for Online Dispute Resolution http://ec.europa.eu/odr.

Customer service
If you have any questions or concerns about your purchase, please contact us at contact@atelierlune.se

Atelier Lune
E-mail: contact@atelierlune.se
VAT/Organization number: SE690527034101